Support
Get in touch
Something not working, a Pro unlock that will not activate, or a refund — all of it comes to the same person, and none of it needs an account.
Ko-fi — refunds and purchase problems
If you bought Pro and something went wrong, message me on Ko-fi. Your purchase is already attached to that conversation, which makes refunds and unlock problems much quicker to sort out than starting from scratch over email.
Message me on Ko-fiEmail — everything else
Bug reports, feature requests, a video that will not load, a question about how something works — whatever you want to raise, send it here and it comes straight to me.
Email supportIf you do not hear back, check your spam folder
Email providers filter replies from small senders more often than they should, so a first reply can land in spam even when everything is set up correctly. If nothing has arrived within a day, look in spam or junk — marking it “not spam” once means every reply after that reaches your inbox.
I read everything and usually reply within one business day.
Before you write
Pro will not unlock after paying
Use the exact email address you paid with — if you checked out through PayPal, that is your PayPal address, which is often not the one you expect. Payments take up to a minute to come through, so give it a moment and try once more.
A video will not load
Check that the video is public and has comments turned on — those two things account for almost every link that will not load. If both look right, send me the link and I will take a look at it myself.
I want a refund
Message me on Ko-fi and I will sort it out. You do not need to justify it — if the tool did not do what you needed, that is reason enough.